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Features

There are many advantages and benefits of outsourcing your transcription and translation needs to Net Transcripts. Below are several features that set Net Transcripts apart from other transcription companies.

Dedicated Customer Support

Net Transcripts provides live telephone and email support during normal operating hours. We also offer emergency contact methods for urgent situations that might arise outside of the normal business day. All of our clients have a dedicated Account Representative who will personally coordinate any special projects and is available to answer questions you may have about using our services.

Administrator Tools

Net Transcripts' Web-based Order Center enables Administrators to manage and monitor transcription requests submitted throughout their department. Additionally, Administrators can activate and deactivate users, approve and pay invoices, and upload supporting documents such as rosters, word lists and templates.

Usage Reporting

Net Transcripts can provide detailed usage reporting to help monitor budgets, division usage, officer usage, etc. Many of our clients in-turn utilize these reports to improve officer productivity and case management.

Templates & Custom Formatting

Net Transcripts is capable of utilizing internal templates to ensure compliance of mandated report formats. Custom formatting fees may apply in some situations. Please contact a Sales Representative for more information about our ability to accommodate formats.

Chain of Custody Tracking

Net Transcripts’ Web-based Order Center was designed specifically around tracking the Chain of Custody of all data at any given point during the transcription process. Our proprietary system tracks a transcription order from the time an order is placed until the completed transcript is returned to the customer. Customers, transcribers, employees and administrators all have unique login/access credentials, which are used to track activity and permit/restrict file access. These processes preserve the custody chain and confidentiality by controlling file access at various levels.

Data Security Compliance

Net Transcripts’ data and information systems security protocols comply with minimum federal regulations including FIPS 200, Minimum Security Requirements for Federal Information and Information Systems; Homeland Security Presidential Directive 12; Privacy Act of 1974; E-Government Act of 2002; Federal Information Security Management Act of 2002; and Health Insurance Portability and Accountability Act of 1996 (HIPPA).